FAQ

No. No previous trading experience is required. You can always use the Demo account to practice and learn.

Please see more information on our Terms and Conditions page at https://viraroso.com/en/terms-and-conditions

We are the only crypto broker in the world that allows you to open a leveraged trading account in the following cryptocurrencies:

  • Bitcoin
  • Bitcoin Cash
  • Ethereum
  • Dash
  • Litecoin
  • Monero
  • Ripple
  • Cardano
  • XEM
  • EOS
  • Zcash
  • Lumen/XLM

Stable coins:

  • Tether / USDT
  • PAX
  • True USD
  • GUSD
  • USDC

If you do not have cryptos, you can use our third-party Exchange Service, ViraRosi, to change from Fiat to Cryptos. The only currency this function is available for is BTC. There is a minimum deposit requirement for this service, which is 50 USD.

Yes we offer demo accounts with demo balances. These vary from currency to currency.
Up to one demo account can be created per Crypto currency, you can choose leverage either 1:200 or 1:500.

Please be aware that leverage changes cannot take place when there are open positions in your account. If you want this changed please contact our support by email at support@viraroso.com.

If you did not receive the registration link to your email from our company first please check in the spam folder of your email account. If you still cannot find it, please contact support by emailing us at support@viraroso.com.

If you cannot log in to MetaTrader 5 (MT5), there is a possibility that either your account ID or the password you entered is incorrect.

When entering your login ID and password:

  • Is there any extra space?
  • Is it a full-width input?
  • If "l" or "I" is included, is it entered correctly?
  • If "o (o)" or "0 (zero) is included, is it entered correctly?
  • Please note that the login ID and password for MetaTrader 5 (MT5) are sent to you at the time of opening your trading account, as it is described in the "Account opening completion notification" email.
  • Also, depending on the server's congestion status, "500 error" may be displayed and login may not be possible. In that case, please wait for a while, and try logging in again.

If you still can’t log in please contact us by email at support@viraroso.com

If you do not have cryptos, through your Trader Room, you can click a link to take you to a third-party Exchange Service to exchange your Fiat money to crypto. This service provider is called ViraRosi. The only currency this function is available for is BTC. There is a minimum deposit requirement for this service, which is 50 USD. It is not compulsory to use the third-party Exchange Service available through your Trader Room. You can also go to any crypto exchange around the world to exchange your fiat money to cryptos.

Deposits are processed automatically by our system. A deposit shows in your account once we receive at least six confirmations from the blockchain and it depends on each crypto.

Actual transfer amount:
Type of Crypto currency used for payment:
Transaction ID on blockchain:

In addition, when depositing XRP, be sure to send the “Destination Tag” and XEM with the “Message” attached.

There is a risk that it will disappear if you receive money without the above, so please be careful enough.

In the unlikely case where you do not see the deposit in your account within 2 hours, please send an email from your account’s email address to support@viraroso.com.

with the following information:

  • Amount sent
  • Cryptocurrency used
  • The blockchain transaction ID (TxID)

Our support department will look at it immediately and take care of it.

No. Absolutely zero deposit fees for our clients. You only pay any applicable miner fees.

Firstly if you wish to withdraw funds from one of your MT5 accounts you have to transfer these from the MT5 account into your e-wallet. From there you can request to withdraw and send the funds into an e-wallet of your choice. If the funds are just in your e-wallet then as mentioned before, you just request to withdraw the funds to an e-wallet of your choice. This request comes through to our back-office department for it to be approved and sent to you.

Withdrawals are processed manually 24/7. The reason for processing withdrawals manually is to make sure that all conditions in regards to available balance, closed vs open positions, margin used or protection from spikes in pricing are all normal.

It can take between a few minutes and up to 48 hours for a withdrawal to show in the e-wallet you have sent the funds to.

For security reasons, we use cold wallet, multi-signature remittance authority, and manual remittance work.

It is a measure to avoid risks, such as hacking, as much as possible and protect the customer's assets in the specification of Crypto currency, we kindly ask for your understanding in the unlikely case of any deposit/ withdrawal delay.

The amount in your wallet at the time of withdrawal is different from the withdrawal request amount.

This is because of the miner fees which are compulsory each time a crypto transaction is made. These are not ViraRoso fees. These are fees that the miners take for the transaction to be executed and you can see them on the blockchain transaction.

If you wish to cancel the withdrawal request, you can cancel it from “History”, choose “Withdraw” on the menu of Trader Room (members area) and next to the withdrawal request you wish to cancel, you should get the option to Cancel request. However, please be aware that cancellation will not be possible if withdrawal has been already been approved and processed by back-office.

In order to avoid hacking and issues such as unauthorized payments, we change the wallet address that you receive money at regular intervals. For security reasons, we cannot answer about the specific timing or details of the change.

Between 1:5 and 1:500. We are the only dedicated crypto trading broker in the world who offers this kind of Dynamic leverage.

If you would like to change the leverage, please email the following to customer support at support@viraroso.com

Subject: Leverage change request, Trading Account ID:,

Desired leverage: 1:5 until 1:500 can be selected

Please be aware that leverage changes cannot take place when there are open positions in your account.

Our crypto feed is one of the most reliable in the crypto trading world. We get our feed from 7 major crypto exchanges and aggregate the prices to give the fairest values to our clients. In addition we maintain backup feeders, so if for unlikely reason the main feeder goes down, the backup feeder kicks in to continue providing prices to our clients.

No, MT5 is what ViraRoso uses.

For Crypto currency related pairs, you can trade 24 hours a day, 365 days a year. Depending on the currency, please be aware that there are trading time restrictions. There may be situations where you cannot trade temporarily for maintenance, such as server upgrades, but we will let you know in advance, so rest assured.

Stop Out level is at 100%
Margin call level is at 150%
Your position will get a stop out when Equity = Margin

The system will find the position with the biggest volume opened and it will close that first.

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Trading Community Now!

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